Frequently Asked Questions
Everything you need to know about our fresh roasts and delivery.
How fresh is the coffee when it arrives?
We roast our beans in small batches several times a week. Every bag is stamped with a roast date to ensure you receive the freshest possible product for peak flavor.
Do you offer pre-ground coffee?
Yes, we can grind your coffee for specific brewing methods including Espresso, Filter, and Cafetiere. However, for the best experience, we recommend buying whole beans and grinding just before brewing.
What are your shipping rates and delivery times?
We ship worldwide. UK orders typically arrive within 2-3 business days, while international shipping can take 7-14 days depending on the destination and customs processing.
Can I return coffee if I don't like the flavor?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or the product is damaged, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct trade relationships, ensuring farmers are paid well above Fairtrade minimums and that sustainable farming practices are followed.
Do you offer a subscription service?
Yes, we offer flexible subscriptions where you can choose your favorite beans and frequency. Subscriptions can be paused, modified, or canceled at any time through your account dashboard.