Returns & Exchanges

Due to the perishable nature of our freshly roasted coffee, we are unable to accept returns on coffee beans; however, we are happy to assist with any equipment or merchandise issues. If you are unsatisfied with your order or have received a faulty product, please reach out to our team within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue or reason for the return.

• 2.
  Verification

  For damaged equipment or quality concerns, please attach clear photographs of the item and its original packaging for our review.

• 3.
  Shipping Instructions

  Once approved, we will provide a return shipping address for hardware or merchandise; please ensure items are securely packed in their original boxes.

• 4.
  Refund or Replacement

  After we receive and inspect your returned item, we will issue a full refund to your original payment method or dispatch a replacement immediately.